Return Policy

Return & Refund Policy

At JOA Procurement & Logistics, we strive to ensure complete customer satisfaction with our products and services. This return policy outlines the terms and conditions for returns and refunds.

1. Product Returns

We accept returns on most items within 30 days of delivery, subject to the following conditions:

• Products must be unused and in their original packaging
• All accessories and documentation must be included
• A valid proof of purchase must be provided
• Return shipping costs are the responsibility of the customer unless the return is due to our error

2. Non-Returnable Items

The following items cannot be returned:

• Custom or personalized orders
• Perishable goods
• Items marked as non-returnable
• Bulk orders with special pricing

3. Refund Process

Once we receive your return:

• We will inspect the item within 2-3 business days
• You will be notified of the status of your refund
• If approved, refunds will be processed to the original payment method
• Please allow 5-10 business days for the refund to appear in your account

4. Damaged or Defective Items

For items received damaged or defective:

• Contact us within 48 hours of receiving the item
• Provide photos of the damage
• We will arrange for return shipping at our expense
• A replacement will be sent or a full refund issued

5. Contact Us

If you have any questions about our return policy, please contact us:

• Email: support@joaprocurement.com
• Phone: +234 806 604 5387
• Address: 10, Obalufe Parakin Str. Lagere Ife Central, Ile Ife, Osun, NG